pt
en
Last updated: 22.10.2026
1. Introduction
These Terms of Use ("Terms") govern access to and use of the AguAqui website at https://aguaqui.pt/ ("Website") and the AguAqui mobile application ("Application" or "App"), made available by:
MPS ÁGUA, LDA, NIF: 518493938, 2735-340 Sulim Park, Pav. 74, Estrada de Paço de Arcos, Alto da Bela Vista, Agualva Cacém, Sintra, Portugal. Email: business@aguaqui.pt. Phone: +351 913 867 907.
By accessing or using the Website, or by downloading, installing, accessing or using the Application, the user accepts these Terms. If the user does not agree with these Terms, they must stop using the Website and the Application.
2. Purpose
The Website and the Application allow users to:
- view products and services made available by AguAqui;
- place orders for water and other products;
- pay for orders;
- manage deliveries;
- track orders;
- contact customer support;
- receive notifications related to orders and services;
- access their customer account.
Purchases and deliveries are also subject to the Terms and Conditions of Sale and Delivery of AguAqui.
3. Eligibility
By using the Website or the Application, the user declares that they:
- are at least 18 years of age;
- have the legal capacity to enter into contracts;
- provide true, complete and up-to-date information;
- will use the Website and the Application only for lawful purposes.
4. Customer Account
4.1 To place orders, a customer account is required. The account is identified by the user's mobile phone number.
4.2 The account is created automatically the first time the user signs in with their phone number on the Website or in the Application. When an order is placed through customer support (e.g. WhatsApp, Telegram or telephone), AguAqui may create the account on the user's behalf with the data provided, so that the user can review and pay the order online.
4.3 Access is made using a one-time verification code sent to the user's phone number. The user is responsible for keeping control of their phone number and device and must not share verification codes with anyone. If the user loses access to their phone number, they must inform AguAqui.
4.4 The user is responsible for all activity carried out through their account and for keeping their details (address, contacts, NIF) up to date.
4.5 AguAqui reserves the right to suspend or terminate accounts in case of abusive or fraudulent use or violation of these Terms.
5. Permitted Use
The user undertakes not to:
- use the Website or the Application for illegal purposes;
- interfere with their functioning;
- attempt to gain unauthorized access to systems or accounts;
- introduce viruses, malware or malicious code;
- use bots, automated scripts or scraping mechanisms;
- copy, modify or distribute content without authorization;
- use the Website or the Application in any way that may harm AguAqui or third parties.
6. Availability
AguAqui strives to ensure the continuous operation of the Website and the Application, but does not guarantee that:
- they will be available without interruptions;
- the service will be free of errors;
- the Application will work on all devices or operating systems;
- technical failures will not occur.
AguAqui may temporarily suspend access for maintenance, updates or technical reasons.
7. Updates and Changes
AguAqui may:
- update the Website and the Application;
- modify functionalities;
- add or remove services;
- change the interface or content;
- partially or fully discontinue the Application.
Some functionalities may require the latest version of the Application.
8. Notifications
8.1 The user receives service notifications (push, SMS, WhatsApp or email) about order status, payments, deliveries, subscription changes and cancellation, App updates and service communications.
8.2 Marketing notifications (promotions and campaigns) are only sent with the user's consent. The user may withdraw consent at any time in the account settings, in the device settings or by contacting AguAqui.
9. Intellectual Property
All content of the Website and the Application, including:
- the AguAqui brand;
- logos;
- texts;
- images;
- design;
- software;
- databases;
- functionalities;
is the property of MPS ÁGUA, LDA or its licensors and is protected under applicable intellectual property laws. Any reproduction, distribution, modification or use without prior written authorization is prohibited.
10. Links to Third-Party Services
The Website and the Application may contain links to third-party websites, platforms or services. AguAqui does not control and assumes no responsibility for the content, policies or practices of such external services.
11. Data Protection
The processing of personal data through the Website and the Application is governed by our Privacy Policy. By using them, the user acknowledges that they have read the AguAqui Privacy Policy.
12. Limitation of Liability
To the maximum extent permitted by applicable law, AguAqui shall not be liable for:
- temporary interruptions of the Website or the Application;
- technical failures;
- device incompatibilities;
- data loss;
- delays in communications;
- indirect damages or loss of profits;
- misuse of the Website or the Application by the user or third parties.
Nothing in these Terms excludes consumer rights recognized under applicable Portuguese and European law.
13. Suspension and Termination
AguAqui may suspend or terminate access, temporarily or permanently, in case of:
- violation of these Terms;
- fraudulent activity;
- abusive use of the platform;
- legal non-compliance;
- security risks.
14. Changes to the Terms
AguAqui may amend these Terms. Updated versions will be published on the Website and/or in the Application with the date of the last update. Users will be informed of material changes in advance, by notification in the Application, SMS or email. Continued use after the changes take effect constitutes acceptance of the new Terms.
15. Governing Law and Jurisdiction
These Terms are governed by Portuguese law. In the event of a dispute, the Portuguese courts shall have jurisdiction, without prejudice to the rights granted to consumers under applicable law.
The user may also resort to the Alternative Dispute Resolution entity CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (https://www.cniacc.pt/) or the Lisbon Consumer Arbitration Centre – CACCL (https://www.centroarbitragemlisboa.pt/). More information: https://www.consumidor.gov.pt/
16. Contact Information
For any questions related to the Website, the Application or these Terms: MPS ÁGUA, LDA. Email: business@aguaqui.pt. Phone: +351 913 867 907. Website: https://aguaqui.pt/
* In case of discrepancy between the Portuguese and English versions, the Portuguese version shall prevail.
